Dear Patient

We hope this message finds you and your family in good health.

Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.

Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.

Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.

You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:

  • Our office will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again when you are in the office.
  • We have hand sanitizer to use that we will ask you when you enter the office. You will also find some in the reception area and other places in the office for you to use as needed. You can also wash your hands with soap in any sink throughout the office.
  • You may see that our waiting room will no longer offer magazines, children’s books and video games and so forth, since those items are difficult to clean and disinfect.
  • Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
  • We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time. If you feel comfortable, just drop your child in the reception area and wait downstairs in your car. This will allow to reduce the number of patients waiting. Let your child know that you will be waiting outside and we will escort your child to the elevator. We will not be able to take your child to the car due to limited number of personnel available at this time.
  • Please let your child brush his/her teeth at home before coming to the appointment. We have removed the toothbrushing station and will request your child to swish with a mint mouthwash before sitting at the dental chair.
  • Everyone should be wearing masks inside our office, including our patients until they seat at the chair.
    You or your child will be asked to contact Stefanie later by txt, email or phone to schedule your next appointment in order to reduce the amount of people in the reception area.

We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please txt us at 844-413-2058 or email us at or visit our website at

Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.

Dr Da Silveira and BCO Team